STANDARD SERVICES
Our standard cleaning service includes all the basics plus a few extra touches
House
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Remove cobwebs
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Dust windowsills and decorative items
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Dust wall hangings and furniture
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Dust blinds and ceiling fans (within reach)
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General tidying
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Vacuum all floors and steps
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Mop all Hard floors
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Wipe Light switches
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Dust light features (within reach)
Extra Touches
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Empty and clean wastebaskets
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Place trash in outside receptacle
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Clean one sliding glass door, inside and out (weather permitting)
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Clean window over sink
Kitchen
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Clean & sanitize outside all appliances, large and small
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Clean and sanitize all counters and sink
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Clean and sanitize stove top
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Clean microwave interior
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Dust and spot clean cabinet exteriors
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Hand wipe table and chairs
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Hand wipe small appliances
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Vacuum and mop floor
Bathrooms
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Clean, scour, & sanitize shower and tub enclosure
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Clean and sanitize all counters and sink
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Clean and sanitize toilet
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Clean and shine mirrors
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Fold towels
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Vacuum and mop floor
FREQUENTLY ASKED QUESTIONS
Do you provide earth friendly products?
Yes! We have the option available. We have tested a wide range of products and have found the ones that are the safest and most effective. By providing our own quality supplies, we eliminate this burden for our clients and are certain to have the right products for the job.
Are you licensed, bonded and insured?
Yes! We are a licensed business. We are bonded for up to $10,000 upon conviction and carry general insurance for up to $1,000,000. Please feel free to ask our office for the most current copy of our Certificate of Liability Insurance, or any other info you wish to review.
What kind of background checks and training do you do?
In a word: thorough! We hire slowly and carefully to select only the best applicants whose work history shows strong customer service and longevity. They must wow us at every stage of the hiring process: in-depth application and interview, nationwide criminal background check, and multiple reference checks. That's just the beginning! Each team member passes tests on products, techniques and safety before entering the field.
I want ongoing service. How does it work?
We start by performing a one-time deeper Initial Cleaning, after which you have the option to schedule a discounted Recurring Service on a regular day/time. To get started, schedule an appointment for a free estimate from us. Upon receiving your quote, let us know which of the offered pricing options you prefer, and which days work to schedule the Initial Cleaning. We'll take it from there!
Do I have to be home when the cleaner comes?
No! Only if you want. Most clients prefer to "stay out of the way," so they can do more fun things before returning home to a sparkling clean house. If you prefer, you're more than welcome to be home, and we'll be happy to work around you.
Can I have the same cleaner every time?
Yes and no. You'll be assigned a default cleaner for recurring service. In the rare event of vacation/sick days, we'll let you know who's coming instead. Ongoing schedule changes do happen occasionally, in which case we'll provide advanced notice. Most clients love every cleaner they get. If you're not absolutely thrilled, rest assured that we are certain to have another cleaner who is right for you. We won't be satisfied until we've found the perfect match.
What about my pets?
One of your cleaner's favorite things about their job is getting to meet the furry members of your family! When you sign up for service, we'll ask about your pets, so we can be prepared for the escape-artist kitty or unfriendly dog.
What if I'm not completely happy with the cleaning?
Your happiness is our happiness, and we stand by our Quality Guarantee. If the job isn't done to your satisfaction, just leave it as it is, and call us within 48 hours. We'll come back and make it perfect at no charge.
How do I prepare for my cleaning?
It's customary to pick things up off the floor and declutter counters and surfaces, within reason. This allows your cleaner to focus on the nitty gritty dirt and grime. Dishes are considered a daily chore, so please clear your sink and counters of any dirty dishes to the best of your ability. Your cleaner will be happy to move a few dirty dishes out of the way to clean underneath. If picking up and doing dishes are part of why you've hired us, we'll be happy to do those by request!
TERMS & CONDITIONS
Is there anything we can't do?
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Weight - We have a 20 lb. weight limit for safety reasons. We are accustomed to moving smaller items like dining table chairs, small ottomons, etc. to clean under. If you would like any heavier furniture cleaned under, you're welcome to move it and we'll be happy to clean under it upon request.
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Heights - We are limited to a 2 foot or shorter step stool. Safety is of the utmost importance to us. The great news is that our cobwebbing tools extend, so we'll still be able to get most of thosepesky cobwebs, except for on very high/vaulted ceilings.
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Clutter - We will work around any higher-clutter areas to the best of our ability. Same with areas being used for storage, like underneath beds and on top of cabinets. We are always happy to customize your cleaning service, so please let our office know if you'd like these types of things removed to clean under and behind.
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Outdoor Areas - Our equipment isn't designed for cleaning outside surfaces such as patios, decks, rough concrete floors, unfinished basements, garages, exterior windows, etc.
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Heavy Hanging Objects - Large artwork, or heavy hanging mirrors that aren't secured to the wall, are a couple of examples of heavy hanging objects. There is a high risk of both injury to the cleaner and breakage to the object. We'll be happy to dust the tops of typical picture frames, etc. as usual.
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Fine Artwork - For example, statues or paintings. The first rule of house cleaning is Do No Harm. Please check Yelp for professionals who specialize in cleaning artwork to keep your special treasures pristine. If you have any irreplaceable or very delicate items that you don't want touched, just let our office know and we'll update your account.
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Pet Messes/Body Fluids - This includes, but is not limited to: litter boxes, pet messes, bird guano, blood, feces, urine, and overflowed toilets. Cleaning body fluids (including that of our furry friends) requires special BBP certification, which we don't currently carry.
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Mold - Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a safety issue. We aren't able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.
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Bugs - We apologize that we aren't able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before we enter a home.
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Fireplaces - The soot/ash from a fireplace will damage our equipment, especially our vacuums.
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Chandeliers - Chandeliers require special training and tools to clean thoroughly and without risk of breaking.