Frequently Asked Questions
Do you provide earth friendly products?
Yes! We have the option available. We have tested a wide range of products and have found the ones that are the safest and most effective. By providing our own quality supplies, we eliminate this burden for our clients and are certain to have the right products for the job.
Are you licensed, bonded and insured?
Yes! We are a licensed business. We are bonded for up to $10,000 upon conviction and carry general insurance for up to $1,000,000. Please feel free to ask our office for the most current copy of our Certificate of Liability Insurance, or any other info you wish to review.
What kind of background checks and training do you do?
In a word: thorough! We hire slowly and carefully to select only the best applicants whose work history shows strong customer service and longevity. They must wow us at every stage of the hiring process: in-depth application and interview, nationwide criminal background check, and multiple reference checks. That's just the beginning! Each team member passes tests on products, techniques and safety before entering the field.
I want ongoing service. How does it work?
We start by performing a one-time deeper Initial Cleaning, after which you have the option to schedule a discounted Recurring Service on a regular day/time. To get started, schedule an appointment for a free estimate from us. Upon receiving your quote, let us know which of the offered pricing options you prefer, and which days work to schedule the Initial Cleaning. We'll take it from there!
Do I have to be home when the cleaner comes?
No! Only if you want. Most clients prefer to "stay out of the way," so they can do more fun things before returning home to a sparkling clean house. If you prefer, you're more than welcome to be home, and we'll be happy to work around you.
Can I have the same cleaner every time?
Yes and no. You'll be assigned a default cleaner for recurring service. In the rare event of vacation/sick days, we'll let you know who's coming instead. Ongoing schedule changes do happen occasionally, in which case we'll provide advanced notice. Most clients love every cleaner they get. If you're not absolutely thrilled, rest assured that we are certain to have another cleaner who is right for you. We won't be satisfied until we've found the perfect match.
What about my pets?
One of your cleaner's favorite things about their job is getting to meet the furry members of your family! When you sign up for service, we'll ask about your pets, so we can be prepared for the escape-artist kitty or unfriendly dog.
What if I'm not completely happy with the cleaning?
Your happiness is our happiness, and we stand by our Quality Guarantee. If the job isn't done to your satisfaction, just leave it as it is, and call us within 48 hours. We'll come back and make it perfect at no charge.
How do I prepare for my cleaning?
It's customary to pick things up off the floor and declutter counters and surfaces, within reason. This allows your cleaner to focus on the nitty gritty dirt and grime. Dishes are considered a daily chore, so please clear your sink and counters of any dirty dishes to the best of your ability. Your cleaner will be happy to move a few dirty dishes out of the way to clean underneath. If picking up and doing dishes are part of why you've hired us, we'll be happy to do those by request!